FAQs

How to join

There are three simple and free ways to join U-Report:

1) Go to our Facebook page and send us a message with the word 'join'.

2) Follow us on Twitter

3) Send a text message with the word 'join' to 67788

 How we'll protect your data

U-Report will ask for your age, gender and county to register you. We’ll hold all your personal data securely and won’t share it with anyone else. Your answers to the weekly questions will be completely anonymous and presented alongside those of other young people on the U-Report website.

We will never ask for any personal or identifiable details such as your full name, date of birth, address or email address. If you ever receive a message asking for any of this details please contact us immediately on 0300 330 5580.

Using social media

If you're using U-Report through Facebook or Twitter, please read this section. We don't want you to feel under pressure to set up social media accounts if you don't want to, so you can also use U-Report through text message.

Messages sent via Facebook are subject to their privacy policy. Before using Facebook and U-Report please make sure you are comfortable with how Facebook will store and use your information.

When using Twitter, make sure you just use Direct Messages and don’t post any of your answers publically. Find out more about Twitter’s privacy policy.

How old do I have to be?

You have to be 13 or over to use U-Report, in line with data protection regulations in the UK.

How can I opt-out?

You can opt-out at any time by sending us the word ‘leave’ or ‘exit’.

Will you share my details with a third party?

We take your confidentiality and anonymity very seriously and will only ever pass on your message to a third party if you were to contact us and tell us that you or someone else was in danger or risk of serious harm. We will try to talk to you about this first and will support you to find the organisation who can best help you.

Where can I go for help?

If it is an emergency and you or someone else is in immediate danger, please contact the Police on 999.

If you are in need of help because you are being hurt or harmed, or feeling upset or unhappy, we want to guide you towards the right support at the exact time you need it. You have a right to be protected. U-Report does not have trained staff but there are a number of organisations that can assist you. For confidential support and advice, please contact ChildLine:

For specific concerns, you might find the following links helpful:
Bullying - http://www.anti-bullyingalliance.org.uk/advice/children-young-people/
Sexual exploitation - https://ceop.police.uk/Safety-Centre/How-can-CEOP-help-me-YP/
Mental Health - http://www.youngminds.org.uk/for_children_young_people 
LGBT - http://www.stonewall.org.uk/help-advice 

I have another question

If you experience technical difficulties or have any other questions related to U-Report please contact Unicef UK's Supporter Care team:
  • By telephone: 0300 330 5580 (Mon-Fri, 8am-6pm)
  • By text message: 07860027540 (UK residents only)*